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Frequently Asked Questions
Order & Delivery
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
- East & West Malaysia: Free
- Singapore: RM30 (~SGD 8.50)
- Rest of Southeast Asia: RM90 (~USD 19)
- Rest of the World: RM110 (~USD 24)
Prices for Kagum items exclude taxes and customs fees, which vary by country. Please check your local government's website for relevant import charges.
All Kagum pieces are made to order. After payment, please allow 3-5 days for delivery.
Delivery time:
- Domestic orders: 3 - 5 days
- International orders: 5 -7 days
Upon payment, you will receive an order confirmation, followed by tracking information once your parcel has been dispatched, allowing you to monitor your order’s journey.
Currently, we do not offer custom designs. We look forward to potentially offering this service in the future and will keep our customers updated on any changes.
Return & Exchange
- Returns and exchanges are accepted within 14 days of receipt, provided items are in mint condition.
- The customer will bear the shipping costs.
- Earrings are non-returnable for hygiene reasons.
- Please provide photographic or video evidence of any defects, including packaging condition. And email me at sabrina@kagum.store
Refunds are issued as store credit, excluding shipping costs.
Please allow 3 - 5 days within item receipt for us to process your refunds.
Free Repairs Within 30 Days: Should you require it, we offer complimentary repair services for any KAGUM jewellery within 30 days of purchase. Please note, shipping costs are borne by the customer.
Repairs with a Service Fee After 30 Days: Beyond the initial 30 days, we provide repair services for a nominal fee of RM50, excluding material costs and shipping, which are also the responsibility of the customer.
Material & Care
- 304L Stainless Steel: Symbolizing strength and resilience, it’s shiny, corrosion-resistant, and low maintenance.
- Lapis Lazuli: Known as the stone of wisdom and truth, it features deep blues with golden flecks, resembling a starry night sky. Prized since ancient times, Lapis Lazuli was a favorite of royalty and artists, symbolizing power and insight.
- White Jade: Symbolizing purity and tranquility, it has a soothing, milky white appearance that exudes moon-like serenity. In ancient cultures, White Jade was revered for its healing properties and was often used in rituals and spiritual practices.
- Cubic Zirconia (CZ): A lab-created gemstone admired for its brilliance, it symbolizes modern innovation and is valued as a visually stunning, ethical, and cost-effective alternative to diamonds.
While our stainless steel is shower-friendly, our gemstones require more care due to their sensitivity to water.
To preserve the beauty of your gemstones:
- Avoid prolonged exposure to water.
- Remove before sleeping, showering, swimming, or exercising.
- Store each piece separately to prevent scratches and tangles.
- Keep away from harsh chemicals, perfumes, and lotions.
- Gently clean with a soft cloth and mild soap, drying immediately afterward.
We use ethically sourced materials that ensures the quality and longevity of each piece.
Our eco-friendly production practices and reusable, recyclable packaging further reflect our commitment to environmental responsibility, while our timeless designs transcend fast fashion trends.
About KAGUM
Kagum is a unique blend of boho chic and urban elegance, inspired by the vibrant colors of Indian Sarees and the dynamic cityscape.
Our collections are a symphony of high contrast colors and textures, a metaphor for the unity of self.
Each piece tells a story, a narrative of our journey, one color palette at a time.
Kagum," meaning 'awe' in Malay, embodies our belief in the transformative power of awe, wonder, and introspection.
As a testament to self-healing, discovery, and empowerment, Kagum is ever-evolving.
Join us on our quest for style, soul, and sustainability — together, let's embrace the journey and spread our wings.
Choosing the right Kagum piece involves aligning your
- body proportions,
- attire,
- personal color palette, and
- essence.
Consider the size and length of the jewellery relative to your body, the compatibility with your attire's neckline, and a color scheme that enhances your individual style.
Each creation is designed to echo the spirit of a free-spirited urbanite. If this sounds like you, KAGUM is for you.
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